(800) 870-1117 

Since 1971... E.F.Winslow has proven itself as Cape Cod’s most reliable service company. Our highly qualified employees provide quality service, products and outstanding value 24 hours a day, seven days a week. Call (800) 870-1117 or (508) 394-7778

Frequently Asked Questions

Cape Cod Electrical

No, the third prong is the grounding prong. If you cut it off or use a plug adapter that is not grounded, you will disable a feature that is designed to protect against electrical shock.

It's a device that changes the voltage. In most home usage, it reduces the voltage for use on low-voltage equipment, such as thermostats, doorbells and low-voltage outdoor lighting.

It's a safety device that shuts off the power if a wire in an outlet develops a leak that could electrocute someone. This hazard is so serious that the National Electrical Code requires all new homes be equipped with them in the bathroom, kitchen, workroom, outdoor, basement, garage and swimming pool circuits.

The floodlight will have a broader light pattern, while a spotlight will focus on a more narrow area.

Usually the problem is simply an overload and you only need to run fewer appliances on the circuit. However, if it is not overloaded and it keeps tripping, you should suspect a short. Also, look for a defective cord, socket or plug.

Cape Cod Oil

 Not necessarily. You may just have a loose fitting or a leak in the oil line. We will be happy to come out and assess the situation.

 We recommend that you schedule your join our Preventative Maintenance Program. That way your system is all set for the upcoming winter.

To ensure optimum performance of your heating equipment, we recommend that you have the unit cleaned and tuned every year. Customers burning more than 1300 gallons should have the unit serviced every 9-10 months.

Will-call customers should call when the gauge reads that the Tank is down to a 1/4 full. Automatic delivery customers do not need to call to place an order.

All are safe and dependable. Fuel prices vary with world events; call us for a price comparison. Natural gas is often cheapest but is only available in communities with buried gas lines. Further out, trucks deliver heating oil and propane (LPG). If you are happy with your oil or LPG deliveries, or are connected to urban natural gas, you should probably keep the system you have; but we can switch the fuel choice when you upgrade your system.

Heating oil prices paid by consumers can vary over time and by where a consumer lives. Prices can change for a variety of reasons. These include:

Cape Cod Plumbing

To remove dry water spots, use warm water and a soft, damp cloth. Never use cleansers that contain abrasives, harsh chemicals, alcohol or other solvents. To maintain the luster of your decorator faucet, occasionally apply a high quality automotive wax - making sure that it does not contain abrasives.

What should I look for when purchasing a faucet?

Few home appliances get more daily use and attention than your kitchen, bath and tub/shower faucets. Therefore, choose a faucet you can depend on for years of trouble-free service, plus styling that complements your home decor. Make sure your new faucet meets the following standards (all faucets supplied by E.F.Winslow do!):

One-piece washerless cartridge construction.

Leaks occur when seals inside the faucet become dirty or worn. You may choose to replace worn parts, however a new faucet can upgrade the look of your kitchen, bathroom or tub/shower and avoid further repair problems.

1. Because your furnace is operating more frequently, be sure that carbon monoxide detectors are working properly and are located near the furnace area.

2. Keep heat at 70° (during these frigid days).

3. Check your home for drafts.

4. Check underneath all kitchen and bathroom cabinets that are located on outside walls. Pipes that are located in these areas could freeze. Leave cabinet doors open to allow heat in.

5. Insulate pipes that are located on outside walls.

Your blockage (plug-up) is usually hair, dirt, and grease. The best remedies for unplugging a stopped up bathroom sink drain would be using an electric snake machine. E.F. Winslow is available to provide this service to you.

Knowing how to shut off the water supply can prevent severe flooding and damage that usually occurs when pipes burst. Having every member of your household understand this information is important.

To determine where your shutoff valve is, locate the outside water line that leads to your home. The water line usually flows directly from the water meter to a location inside the residence.

The most likely places for the valve to be located are on the internal pipes near your outside walls or where the water enters the structure.

Please phone us directly at (508) 394-7778 or 1-800-870-1117.  Our phones are answered live, 24 hours a day, 365 days a year. After business hours, an operator is available to take your calls and have one of our emergency response team technicians contact you within just a few minutes. He will discuss the problem with you, provide valuable advice and can soon be on his way to fix your problem.

Cape Cod Septic Pumping

You can expect a conventional septic system, such as that being described here, to last about 30 years. Some systems last much longer and some systems can fail earlier for reasons like those noted above. Other things can also affect the life of a septic system.

Basically a septic system provides a "holding Tank" where natural bacterial action decomposes human waste products into environmentally acceptable components - the major end-components being water, mixed with some other components that are not readily consumed by the bacterial action, gases, and undigested solids. The end products, except the undigested solids, are then discharged to the on-site environment.

A septic tank is a watertight container, which accumulates and builds up solids, scum and sludge waste from your home. If these solid accumulations become too "thick", solids are allowed passage into your drain field and potentially causing premature failure. This may be prevented with routine pumping and inspections by a certified pumping firm. Septic tanks do require maintenance pumping before solid accumulations become too "thick". Most septic tanks should be pumped every 1-3 years.

Yes, we can find your tank for you if you don't know where it is. This process includes a toner device, and our tech will follow the drainpipe from the house and should locate the pump. We allow 15 minutes for our tech to locate your pump, after that we charge by the quarter hour to locate.

However, if you, the homeowner, do not know where your septic tank is and would like to save money and our techs time then you should call your town hall and they have records of all septic plans in your town.

The frequency of pumping depends on several factors:

1. Capacity of septic tank

2. Volume of wastewater (related to size of household)

3. Amount of solids in wastewater (garbage disposals produce more solids)

Studies have found that a family of 4 that has a 1000 gal tank should get their septic pumped every 1-3 (yearly with garbage disposal)

Sewage surfacing over the leach field area

* Sewage backing up in the house

* Drains or toilets draining slowly

* Sewage odors

Central Air Conditioning

A UV system installed on the return will optimize airstream disinfection and inhibit biological contamination in the HVAC unit. ULtraviolet light is nature's way of controlling microorganisms. Outdoors, the ultraviolet light from the sun naturally regulates germs. As air circulates through the system it is automatically disinfected, reducing allergens and the possibility of infection from airborne bacteria and viruses.

A window unit is a packaged system, which means that the indoor and outdoor fan coils and compressor are contained in the same housing unit. This type air-conditioning system must be positioned so that the back half sticks outside and the front half inside. This is important to allow the physics of proper evaporation and condensation to take place. Typically a window unit is mounted in a window or can be mounted into a hole cut into the exterior wall of a building. Window units are very popular because they provide an inexpensive means for room cooling.

Heating and Air Conditioning

Quieter and Cleaner Operation

A properly designed hydronic heating system is quiet, comfortable and non-intrusive.

Zone Control

By using different thermostats and pumps (or zone valves) to break up a home into separately controlled segments.

Domestic Hot Water Provides Hot Water for bathing, washing dishes and clothes, etc.

Extended System Life

Hot water boilers will out-last their hot air counterparts.

A hydronic heating system uses water to transport the heat rather than air. The thermal energy produced by the heat source (a boiler) is transported by hot water to the living space.

Leave the building (home or business) immediately, taking everyone with you (including pets), and leave all doors and windows open behind you. Don't re-enter the home to open doors and windows.

Do not:

* use phones, computers, appliances, elevators or garage door openers.
* touch electrical outlets, switches or doorbells.
* smoke or use a lighter, match or other open flame
* position or operate vehicles or powered equipment where leaking gas may be present

Carbon monoxide can be an invisible threat to your family's health and safety. Though more commonly associated with fires and automobile emissions, carbon monoxide poisoning can accumulate in any home unless certain precautions are taken. It is our opinion that installing a good carbon monoxide detector in your home is a wise decision. Certainly you should have your heating equipment checked periodically to insure it is running at optimum efficiency. At E.F. Winslow, we have over thirty years of experience in providing such maintenance.

Just as your car requires routine maintenance, so does your home heating equipment. The benefits of preventive maintenance extend the life of your equipment by keeping it running efficiently and smoothly. (Heating systems that run inefficiently can cost significantly more to operate.) Another benefit of preventive maintenance is the savings homeowners realize as they eliminate the costs associated with repairs - (repairs that were avoided because their equipment was properly maintained).

We hate humidity in summer, but really need it in winter. Many homes can become drier than the Sahara Desert! That can crack your furniture and woodwork and cause static electricity. It can cause irritated nasal passages, and allows germs, dust and other light materials to float through the air. Plus, the too-dry air feels colder, so you raise the thermostat, costing you money. A central air humidifier will increase your health, reduce your heating bills, and keep your furniture, and you, in much better condition.

Heat pumps are very efficient electric compressors that transfer heat into your house in winter and out of your house in summer. They are great for homes in southern or central climates, but our winters are too cold for them; they can be used here, but need optional built-in electric heating elements. Gas or oil furnaces are generally more economical.

Sure you can. In fact, separate heating and cooling systems really make the most sense. Radiant floor heating keeps the heat near the floor where it does the most good; and air conditioning ductwork is placed only where it is needed to cool your home. The result is optimal comfort and efficiency all year 'round.

Some houses are heated with water pipes and others with air ducts; what's the benefit of each?

Radiant floor heating is a comfortable and efficient form of heating where warm water circulates through flexible, specially designed tubing (PEX) installed under the floor. The heat radiates evenly up through the floor warming people and objects in the room and providing more comfort for less money.

Furnaces are rated by their Annual Fuel Utilization Efficiency (AFUE). The AFUE is a calculation of the percent of heat produced for every dollar of fuel consumed. The higher the AFUE rating, the lower your fuel costs. All furnaces manufactured now must have at least a 78% AFUE

If your furnace is 20 years old or more, it probably has an AFUE of just 50 to 60%. By 1990, the typical efficiency had risen to 80%. Some models today have an efficiencies of 95% or higher!